Shipping and Returns

1. FREE SHIPPING
Free ground shipping is only valid for select products as identified on the website and is available only within the United States 48 continental states. Free shipping is not available for products shipping Next-Day, 2-Day or 3-Day shipping methods. Free Shipping is not available for shipments going to Hawaii, Alaska or Puerto Rico.

2. FLAT RATE SHIPPING / OVERSIZE ITEMS
To make shipping costs easy for you, most of our non-ups/fedex items will ship via a freight carrier at a flat rate fee within the United States 48 continental states. Flat Rate Shipping does not apply for shipments going to Hawaii, Alaska, Puerto Rico, or International.

ADDITIONAL FREIGHT CHARGES - These extra charges are for Heavyweight Items.
• Residential Delivery - $50
• Lift-Gate Needed - $50
• Inside Delivery - $90
• Redelivery Charges - $90

3. DANGEROUS GOODS
Special handling fees may be added to your total shipping cost based on classification and type of special handling required if an item is classified as dangerous goods. You will be contacted with the amount of the additional fees before your item(s) is shipped.

4. DAMAGED SHIPMENTS
It is the BUYER'S RESPONSIBILITY to inspect their HeaterWarehouse.com shipment upon receipt for visible damage. If external damage is noticed, DO NOT accept the shipment until after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 3 days of delivery or you relinquish your right to make a claim. The carrier inspector will need to see the original containers and packaging materials.

HeaterWarehouse.com reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.

5. REFUSED SHIPMENTS
If we are notified in advance that item(s) is going to be refused upon delivery for any reason by no fault of HeaterWarehouse.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

6. BACKORDERED SHIPMENTS
Over 90% of our product offering is in stock. This means that once your order has been submitted and payment has been processed, your item(s) will typically ship within 48 hours. For items that are on a current backorder status, you will receive an email after your order is placed with an Expected Ship Date for your backorder. Note that the Expected Ship Date serves as a guideline only and HeaterWarehouse.com cannot be held responsible for early or delayed shipments. It is your responsibility to cancel your order as soon possible if you do not want to wait for your product to ship. HeaterWarehouse.com is not held responsible for any charges incurred for failing to cancel your order.

RETURN POLICY

1. RETURN OF UNOPENED ITEM(S) FOR REFUND
HeaterWarehouse.com accepts returns on eligible unopened items within 7 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason. Contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods for refund:

1. Customer contacts an HeaterWarehouse.com representative by phone or email. Prior to shipping back your product(s), you must request and receive an RMA number from our customer service department. We will not accept returns on items without an RMA number.

2. Customer ships approved item(s) to our warehouse with the RMA number clearly listed on the shipping label. This RMA number should be clearly visible on the address field of the shipping label. Items shipped to us without the RMA number clearly showing on the shipping label will be refused by our warehouse.

3. When approved items are received and checked in at our warehouse, HeaterWarehouse.com will issue a credit to customer's credit card minus a 25% restocking fee***.

Shipping charges are not refundable. All RMAs will expire 7 days after issuance. If a return authorization expires or is canceled, it cannot be reissued.

2. RETURN OF UNOPENED ITEM(S) FOR EXCHANGE
HeaterWarehouse.com accepts exchanges on eligible unopened items within 7 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason. Contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods for exchange:

1. Customer contacts an HeaterWarehouse.com representative by phone or email. Prior to shipping back your product(s), you must request and receive a RMA number from our customer service department. We will not accept returns on item(s) without an RMA number.

2. Customer ships approved item(s) to our warehouse with the RMA number clearly listed on the shipping label. This RMA number should be clearly visible on the address field of the shipping label. Items shipped to us without the RMA number clearly showing on the shipping label will be refused by our warehouse.

3. When approved items are received and checked in at our warehouse, HeaterWarehouse.com will issue a credit to customer's credit card minus a 25% restocking fee***. Shipping charges are not refundable.

Customer has 2 options for the exchange and return of unopened items(s):

Option 1 (Standard Exchange)

1. Customer contacts an HeaterWarehouse.com representative by phone or email.

2. RMA is issued to the customer.

3. Customer ships unopened item(s) back to us using the return instructions from the RMA.

4. When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the customer for the return less applicable fees.

5. A new order and new charge or refund for the difference will take place for the replacement item desired.

Average turn-around time is 10-14 days.

Option 2 (Advanced Exchange)

1. A new order number is issued for the replacement order immediately.

2. We charge the Customer's credit card for the full amount of the replacement item(s) desired.

3. We ship the replacement item(s).

4. Customer contacts an HeaterWarehouse.com representative by phone or email.

5. Customer ships unopened item(s) back to us using the return instructions from the RMA.

6. When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the Customer's credit card for the original order less applicable fees.

Average turn-around time is 1-7 days.

Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it cannot be reissued.

3. DEAD ON ARRIVAL ITEM(S)
For all products arriving Dead on Arrival (DOA) with no damage, you must contact the manufacturer for further information on return or exchange. Extended Warranty Items: If you purchase an extended warranty from us, you must contact your provider for further information. Please note that due to manufacturer requirements, some items are not returnable or exchangeable for any reason. Defective items may be serviced or replaced by the manufacturer only. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

4. RETURN OF OPENED ITEM(S) FOR REFUND
Non-defective opened items cannot be returned for any reason if the factory seal is broken! These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable or exchangeable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

5. REFUSED GOODS
If we are notified in advance that item(s) are going to be refused upon delivery for any reason by no fault of HeaterWarehouse.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

6. OTHER CONSIDERATIONS
Any returned item(s) must be in the original manufacturers packaging. Packaging must be intact and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging. Discontinued item(s) and item(s) clearly marked "No Returns" on HeaterWarehouse.com cannot be returned for any reason. HeaterWarehouse.com reserves the right to evaluate product return conditions and assess restocking fees at its sole discretion.

7. DISCLAIMERS
Limitation of Liability
NEITHER HEATERWAREHOUSE.COM NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY. NEITHER HEATERWAREHOUSE.COM NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.

Product Listings

Product Revisions
HeaterWarehouse.com is not responsible for availability of product, changes or variations in product specifications and/or physical appearance of products, as well as pricing deviations. In the interest of our customers, HeaterWarehouse.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which could cause the information on our web site to become outdated beyond our control and without our immediate knowledge. This includes, but is not limited to, new versions or revisions, incorrect pricing, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. HeaterWarehouse.com relies on the manufacturer to communicate these differences. Consequently, HeaterWarehouse.com will not be held responsible for product revisions and changes.

Transactions
We make available products and services for purchase through the Site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the Site. If you wish to purchase any product or service made available through the Site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction, including without limitation your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to HeaterWarehouse.com the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. 

Descriptions and images of, and references to, third–party products or services available in connection with the Site do not imply HeaterWarehouse.com's endorsement of such third–party products or services. All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. HeaterWarehouse.com reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.

If you have any questions about anything contained on this website, please contact us at sales@HeaterWarehouse.com.
Last revision: July, 2016